PRIVACY POLICY

OVERCOME PMOS NATURALLY
Website: https://overcomepmos.com
Last updated: 18 October 2026

OUR COMMITMENT TO YOUR PRIVACY

At OVERCOME PMOS NATURALLY, we believe that trust, kindness and respect are at the heart of everything we do.

We understand that conversations about women’s health, wellbeing and personal experiences can be deeply personal. Whether you’re visiting our website, exploring our educational programmes or connecting with other women in our community, we want you to feel welcomed, respected and supported.

Your privacy matters to us. We are committed to handling your personal information thoughtfully, responsibly and with care.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices and rights available to you.

Our website, https://overcomepmos.com, is owned and operated by Naomi Kivisalu, an Australian sole trader trading as OVERCOME PMOS NATURALLY (ABN 79 856 423 791), based in Queensland, Australia.

Throughout this policy, “we”, “us” and “our” refer to OVERCOME PMOS NATURALLY.

We provide prerecorded online educational courses, group coaching and access to a private online community. We welcome customers from Australia and internationally, including the European Union, United Kingdom and United States.

We aim to handle personal information in accordance with applicable privacy and data protection laws, including the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable, and the EU General Data Protection Regulation (GDPR) and UK GDPR where applicable.

We encourage you to read this policy so you can understand how your information is handled and feel confident reaching out if you have any questions.

1. PERSONAL INFORMATION AND SENSITIVE INFORMATION

Personal information means information or an opinion about an identified individual or someone who is reasonably identifiable.

This may include your name, email address, contact details, purchase history and information connected with your participation in our programmes.

Sensitive information includes certain types of personal information that receive additional legal protection, such as information about your health.

We recognise that health information, personal experiences, symptoms and wellbeing concerns can be especially private.

We aim to collect only the information reasonably necessary for our services and legitimate business activities.

Where we collect or use sensitive information, we will obtain appropriate consent or rely on another lawful basis where permitted, and meet any additional legal requirements that apply.

You are encouraged to share only what you feel comfortable sharing.

2. INFORMATION WE COLLECT

Depending on how you interact with our website and services, we may collect:

Your name, email address and contact information.
Enquiries, correspondence and customer support messages.
Course enrolment and programme access details.
Purchase information, billing details and transaction records.
Community membership and participation information.
Group coaching registrations and attendance information.
Information you voluntarily provide through forms or questionnaires.
Health and wellbeing information you choose to share.
Information included in group coaching recordings.
Community posts, comments and other content you contribute.
Website activity, device information and cookie-related information.
Other information you choose to provide when communicating with us.

If you email us, we may retain your message, contact details and our response to help us support you and maintain appropriate records.

You may choose not to provide certain information. However, some details may be necessary for us to process a purchase, provide access to a programme or respond to an enquiry.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit or interact with our website, certain technical information may be collected automatically by our website or the third-party services we use.

Website and Log Information

This may include your IP address, browser type, pages visited, access times, referring websites and information about how you use our website.

Device Information

This may include your device type, operating system, browser and related technical information.

Approximate Location Information

We may receive general location information based on your IP address or information made available by your browser or device.

We do not assume that visiting our website gives us permission to collect precise location information. Where such information is collected, we will meet applicable notice and consent requirements.

Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies for website functionality, analytics, marketing and advertising.

Some technologies are necessary for the website to operate, while others help us understand website activity or measure advertising performance.

Where required by law, including applicable EU and UK rules, we will seek consent before placing or accessing non-essential cookies or activating non-essential tracking technologies.

You should be able to decline or manage non-essential tracking where applicable.

You can also manage certain cookies through your browser settings, although disabling some technologies may affect website functionality.

For more information, please see the section Cookies, Analytics and Advertising below.

4. HEALTH INFORMATION AND YOUR COMFORT

We understand that women’s health is personal and that everyone has different experiences, concerns and comfort levels.

Our programmes and community are intended to provide education, encouragement and a supportive environment.

You may choose to share information about your symptoms, health journey, experiences or wellbeing when communicating with us or participating in our services.

You are never expected to share personal health information beyond what you feel comfortable sharing.

We treat health information with particular care.

Where the EU GDPR or UK GDPR applies, health information is generally considered a special category of personal data. We will identify an appropriate lawful basis for processing it and an additional condition required by the relevant law, such as explicit consent where appropriate.

We do not use identifiable sensitive health information from private coaching or community discussions in public advertisements, testimonials or promotional materials without appropriate permission.

Our programmes provide general education and support. They do not involve individualised medical diagnosis or treatment.

5. GROUP COACHING AND YOUR PRIVACY

Our group coaching sessions are designed to be supportive spaces where women can learn, ask questions and connect through shared experiences.

We encourage everyone to participate with kindness, understanding and respect.

We ask members to respect the privacy of other participants and to keep personal stories and private discussions within the authorised community.

Members should not share another person’s private information, personal experiences or contributions outside the community without appropriate permission.

Although we establish expectations for respectful participation, we cannot fully control the actions of every member.

Group Coaching Recordings

Some live group coaching sessions may be recorded so eligible members can revisit the educational information or watch a session they were unable to attend.

A recording may include your name, voice, image, questions, comments or other information you choose to share.

We will notify participants when a session is being recorded and obtain any consent required by applicable law.

Recordings are intended for access by eligible members and are not made publicly available simply because you participated in a session.

We ask members not to copy, distribute or share recordings outside authorised spaces without permission.

If You Change Your Mind About Something You’ve Shared

We understand that you may feel comfortable sharing something during a session and later decide you would prefer it to remain private.

If you change your mind about personal information you’ve shared in a recorded group coaching session, you are always welcome to contact us.

We will listen to your concerns and carefully consider your request.

Where reasonably possible and appropriate, we may:

Edit the recording to remove personal information.
Remove or mute a particular section.
Temporarily restrict access while we review a concern.
Delete the recording entirely where appropriate.

We will consider your privacy, the interests of other participants and any applicable legal obligations.

Although we can take steps to manage recordings within the services we control, we may not be able to retrieve copies that have already been downloaded, copied or retained by others.

We may also need to retain certain information where required or permitted by law.

We want you to feel comfortable raising a concern, even after a session has finished.

For recording-related privacy requests, please email support@overcomepmos.com.

6. OUR PRIVATE SKOOL COMMUNITY

Our private Skool community is intended to be a welcoming place for education, encouragement and connection.

When you participate, your profile, posts, comments and other contributions may be visible to authorised community members.

We encourage you to be mindful of the information you choose to share, particularly when discussing personal health matters.

We ask all members to respect one another’s privacy and not share private posts, stories or personal information outside the authorised community without appropriate permission.

If you have concerns about something you’ve shared, you can contact us to discuss the options available.

We will consider reasonable requests relating to information and content within our control, subject to applicable laws, platform functionality and the rights of others.

Although we work to maintain a respectful community, we cannot guarantee the actions of other members or the confidentiality of information they have accessed.

Skool also processes personal information under its own privacy policy and terms. We encourage you to review those policies.

7. HOW WE COLLECT INFORMATION

We generally collect information directly from you when you:

Visit our website.
Purchase a course or programme.
Join our community.
Register for or attend group coaching.
Complete a form or questionnaire.
Subscribe to our emails.
Contact us with an enquiry.
Participate in discussions or other activities connected with our services.

We may also receive relevant information from third-party services that help us manage our website, purchases, course access, communications and community.

We aim to collect information by lawful and fair means and explain how it will be used.

8. HOW WE USE YOUR INFORMATION

We may use personal information to:

Respond to questions and provide customer support.
Process purchases and payments.
Provide access to courses, group coaching and our community.
Manage enrolments, programme access and customer records.
Communicate important information about our services.
Provide educational resources and marketing communications where permitted.
Improve our website, programmes and customer experience.
Maintain community safety and respond to inappropriate conduct.
Manage recordings and replay access.
Maintain financial, accounting and business records.
Protect our systems and investigate suspected misuse.
Meet legal and regulatory obligations.

We do not use personal information for unrelated purposes unless we have an appropriate lawful basis or obtain consent where required.

9. LAWFUL BASES FOR PROCESSING UNDER EU AND UK GDPR

Where the EU GDPR or UK GDPR applies, we process personal information only where we have an appropriate lawful basis.

Depending on the purpose, these bases may include:

Performance of a Contract

Where processing is necessary to provide a course, manage your purchase, deliver programme access or fulfil another service you have requested.

Consent

Where you have given valid consent for a particular purpose, such as certain marketing activities, non-essential tracking or processing sensitive information where consent is the appropriate legal basis.

Legitimate Interests

Where processing is necessary for legitimate business purposes, such as maintaining website security, responding to certain enquiries or improving services, provided those interests are not overridden by your rights and freedoms.

Legal Obligations

Where processing is necessary to comply with applicable laws, such as accounting, taxation or other legal requirements.

We will assess which lawful basis applies to each relevant processing activity.

For health information and other special-category data, we will also identify an additional condition required under applicable data protection law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

10. PAYMENTS AND TRANSACTIONS

Payments are processed through third-party payment providers.

These providers may collect and process payment details in accordance with their own privacy policies and security practices.

We may receive information such as your name, billing details, purchase history, transaction confirmations and payment status.

We use this information to manage purchases, provide programme access, respond to enquiries and meet applicable record-keeping obligations.

We do not need access to your complete payment card details to deliver our services.

11. HOW WE SHARE PERSONAL INFORMATION

We do not sell or rent your personal information as part of our ordinary business practices.

We may share information with third parties where reasonably necessary to provide our services, operate our business or comply with applicable law.

These may include:

Website and course hosting providers.
Payment processing services.
Skool and other community platforms.
Video conferencing and recording services.
Email communication and customer support providers.
Analytics and advertising services.
Professional advisers, including accountants and legal advisers.
Regulators, government agencies or other authorities where required or permitted by law.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

We do not knowingly share identifiable sensitive health information from private coaching or community discussions with unrelated third parties for their own marketing without appropriate permission.

Where third-party providers process information on our behalf, we will take steps required by applicable law to protect that information.

We may also disclose information where lawfully necessary to address fraud, security incidents, unlawful activity or threats to safety.

12. COOKIES, ANALYTICS AND ADVERTISING

We may use cookies, pixels and similar technologies to understand website activity, improve our services and assess the effectiveness of marketing.

Depending on the tools configured on our website, these technologies may collect information such as pages visited, browser identifiers, interactions with our website and advertising-related activity.

Some providers may process this information under their own privacy policies.

We distinguish between technologies needed for essential website functions and those used for optional purposes such as analytics or advertising.

Where applicable law requires consent for non-essential technologies, we will request that consent before activating them.

Where required, visitors will be offered meaningful choices to accept, reject or manage optional tracking.

You may withdraw or change your consent through the cookie preference tools made available on our website, where applicable.

Browser settings may also allow you to limit certain cookies.

We will not treat continued browsing alone as valid consent where applicable law requires a more specific choice.

13. EMAILS AND MARKETING COMMUNICATIONS

From time to time, we may send educational emails, newsletters, programme updates, resources and information about our services.

Our intention is to share information that is helpful and relevant.

We send promotional communications only where permitted by applicable law and obtain consent where required.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting support@overcomepmos.com.

If you unsubscribe, we may still send essential communications relating to purchases, programme access or services you have requested.

We aim to comply with applicable marketing requirements, including the Australian Spam Act 2003 (Cth) and relevant EU and UK electronic marketing rules.

14. INTERNATIONAL CUSTOMERS AND DATA TRANSFERS

OVERCOME PMOS NATURALLY operates from Queensland, Australia, and welcomes customers internationally.

We use third-party services to support our website, payments, communications, course delivery, group coaching and community.

Some providers may store, process or access personal information outside Australia or outside the country in which you live.

Where required by applicable law, we will provide information about relevant overseas recipients or locations and the safeguards used for international transfers.

Where the EU GDPR or UK GDPR applies, transfers of personal information to countries outside the relevant protected area will be made using an appropriate legal transfer mechanism where required.

We take reasonable steps to protect information handled by third-party providers and recognise that privacy requirements may differ between countries.

15. HOW WE PROTECT YOUR INFORMATION

We value the trust you place in us and take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.

We use safeguards appropriate to the nature of the information and the services involved.

These may include administrative, technical and organisational security measures, as well as limiting access to information where appropriate.

Although we take care to protect your information, no online platform or electronic storage system can be guaranteed to be completely secure.

If we become aware of a data breach, we will assess the circumstances, take appropriate action and notify affected individuals or relevant authorities where required by law.

16. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal obligations.

Retention periods depend on the type of information and the reasons we hold it.

For example:

Purchase and financial records may be retained for legally required accounting or taxation periods.
Customer communications may be retained where reasonably necessary for support and business records.
Course enrolment information may be retained while needed to manage programme access.
Community content may remain available while relevant to the community, subject to applicable requests and platform functionality.
Group coaching recordings may be retained while needed to provide eligible members with replay access, subject to privacy requests and other relevant considerations.

Where applicable law requires specific retention periods or criteria to be disclosed, we will provide that information.

When personal information is no longer needed, we take reasonable steps to delete or de-identify it where required by law.

17. YOUR PRIVACY CHOICES

We want you to feel informed and comfortable about the personal information we hold.

You are welcome to contact us to:

Ask what personal information we hold about you.
Request access to your information.
Correct inaccurate or outdated details.
Request deletion of certain information.
Ask us to review information included in a group coaching recording.
Raise concerns about content you have shared in our community.
Change your marketing preferences.
Withdraw consent where processing is based on consent.
Ask questions about how your information is used or shared.

We will consider requests carefully and in accordance with applicable law.

We may need to verify your identity before providing access or making certain changes.

Some requests may be subject to legal exceptions, the rights of other people or technical limitations outside our control.

We will explain relevant limitations where appropriate.

We understand that your feelings about sharing information may change, and we want you to feel comfortable contacting us whenever you have a concern.

18. EUROPEAN UNION AND UNITED KINGDOM PRIVACY RIGHTS

We welcome customers from the European Union and United Kingdom and recognise the importance of their privacy rights.

Where the EU GDPR or UK GDPR applies to our processing of your personal information, you may have the following rights, subject to applicable conditions and exceptions.

Right of Access

You may request confirmation of whether we process your personal information and ask for access to that information.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of certain personal information where the law provides this right.

Right to Restrict Processing

You may request that we limit certain processing activities in applicable circumstances.

Right to Data Portability

You may request certain personal information in a structured, commonly used and machine-readable format where the relevant legal conditions are met.

Right to Object

You may object to certain processing activities, including direct marketing.

Rights Relating to Automated Decision-Making

Where applicable, you may have rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.

Right to Withdraw Consent

Where we rely on your consent, you may withdraw it at any time without affecting processing lawfully carried out before withdrawal.

Right to Complain

You may have the right to lodge a complaint with the relevant data protection supervisory authority.

To exercise your rights, please contact support@overcomepmos.com.

We will respond within the timeframes required by applicable law. Under the GDPR, this will generally be within one month, subject to permitted extensions.

19. PRIVACY RIGHTS FOR CUSTOMERS IN THE UNITED STATES

We welcome customers from the United States and recognise that privacy requirements may differ between states.

Some US state privacy laws provide additional rights concerning access, correction, deletion or certain uses of personal information.

These laws do not necessarily apply to every business.

Where a US state privacy law applies to OVERCOME PMOS NATURALLY, we will respect the rights and obligations it establishes.

Regardless of your location, you are welcome to contact us with questions about your personal information or requests relating to access, correction or deletion.

Please email support@overcomepmos.com.

20. CHILDREN’S PRIVACY

Our programmes and services are primarily intended for adults aged 18 years and over.

Where appropriate, individuals under 18 may participate with the consent and involvement of a parent or legal guardian, provided participation is permitted by applicable law and the requirements of the relevant programme and platform.

Where we knowingly collect personal information from a minor, we take reasonable steps to obtain any consent required by law and apply appropriate protections.

We encourage parents and guardians to contact us with questions about a young person’s participation or personal information.

If we become aware that information has been collected from a minor in circumstances where it should not have been collected, we will take appropriate steps to address the matter.

21. TESTIMONIALS AND PERSONAL STORIES

We appreciate hearing about the experiences and progress of women in our community.

We understand that every woman’s health journey is personal.

If you choose to share a testimonial or success story, we will seek appropriate permission before publicly using identifiable personal or sensitive information.

Participating in a programme, group coaching session or community discussion does not automatically mean you have agreed to have your personal experiences used in advertising.

If you have questions or concerns about a testimonial you have previously shared, please contact us so we can discuss your request.

22. THIRD-PARTY WEBSITES AND AFFILIATE LINKS

Our website, emails or educational materials may contain links to third-party websites, products or services.

Some links may be affiliate links, meaning we may earn a commission if you make a purchase through them, at no additional cost to you.

Third-party websites and services may collect personal information and operate under their own privacy policies.

We do not control their privacy practices and encourage you to review their policies before providing information.

Where affiliate or advertising technologies involve personal information or tracking, we will comply with applicable privacy and consent requirements.

23. PHISHING AND SUSPICIOUS COMMUNICATIONS

Your online safety matters to us.

If you receive an unexpected email claiming to be from OVERCOME PMOS NATURALLY and asking for passwords, payment details or other sensitive information, please be cautious.

Such messages may be attempts to obtain your information unlawfully.

We encourage you not to click suspicious links or provide sensitive details unless you are confident the communication is genuine.

If you are unsure whether a message came from us, please contact support@overcomepmos.com.

24. PRIVACY COMPLAINTS AND CONCERNS

We want you to feel comfortable approaching us with questions or concerns about your privacy.

If you believe your information has not been handled appropriately, please contact us so we can understand the situation and look into it.

We take privacy concerns seriously and aim to respond respectfully, thoughtfully and in accordance with applicable law.

Depending on the laws that apply, you may also have the right to contact a relevant privacy regulator or supervisory authority.

In Australia, this may include the Office of the Australian Information Commissioner (OAIC).

For EU or UK GDPR matters, you may be entitled to complain to the relevant European supervisory authority or the UK’s Information Commissioner’s Office.

We appreciate the opportunity to address concerns and improve our practices.

25. BUSINESS OWNERSHIP CHANGES

If OVERCOME PMOS NATURALLY is sold, transferred, merged or otherwise restructured in the future, certain personal information may be transferred as part of that process where permitted by law.

We will take reasonable steps to ensure that information continues to be handled appropriately and in accordance with applicable privacy obligations.

A change in ownership does not automatically authorise unrelated uses of personal information without an appropriate lawful basis.

26. RESPECTING THE PRIVACY OF OTHERS

We ask everyone participating in our programmes and community to respect the privacy of other members.

Personal information, private discussions, group coaching recordings and community content should not be shared outside authorised spaces without appropriate permission.

Where a member breaches our community expectations or applicable terms, we may take reasonable action, including removing content or restricting access where permitted by law.

Our aim is to maintain a supportive environment where everyone feels respected.

Nothing in this Privacy Policy is intended to exclude or limit privacy rights or other legal protections that cannot lawfully be excluded.

27. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology providers, business practices or legal obligations.

Any updated version will be published on our website with a revised “Last updated” date.

Where required by law, we will provide additional notice or obtain consent before making relevant changes.

We may communicate important privacy-related notices through our website, email or another appropriate method.

We encourage you to review this policy occasionally to stay informed about how your information is handled.

28. CONTACT US

We’re here to help.

We understand that privacy is personal, especially when it comes to your health, experiences and the information you choose to share.

If you have a question about this Privacy Policy, would like to access or update your information, have concerns about a group coaching recording, or simply want to understand how your information is handled, please reach out.

Business: OVERCOME PMOS NATURALLY
Owner: Naomi Kivisalu
ABN: 79 856 423 791
Location: Queensland, Australia
Website: https://overcomepmos.com
Email: support@overcomepmos.com

We will do our best to respond with care, understanding and respect.

Thank you for taking the time to read our Privacy Policy and for being part of our community.

We appreciate the trust you place in us and are committed to treating your personal information, experiences and privacy with the care and respect they deserve.